IN MY VIEW

Cybersecurity Tips for Securely Working From Home

The spread of COVID-19 has changed the IT process for many organisations, the main change being employees working from home at a much larger scale than ever before. The move from a trusted organisation IT environment to working remotely via home or public networks can create security risks that were not previously top of mind.

Customer Experience in 2020

Customer experience has changed dramatically since the proliferation of digital technology. Consider some day-to-day examples in our lives - we now have self-checkout at grocery stores, ATMs are replacing the need for bank tellers, online shopping has made it so you don’t have to make eye contact with the floor sales associate, and you can now even place your coffee order via a voice command on a smart device. With these changes, the traditional touch points (i.e. face-to-face interactions), which had the greatest influence over customer experience in the past, have shifted. Now, in the digital age, the way in which you satisfy your customer has also had to evolve.

5 Emerging Trends in Energy, Mining & Renewables

With increased emphasis on corporate social responsibility and digitalisation in business, companies within the Energy, Mining and Renewables industries are expected to be acutely aware of these trends that are impacting their industry. Our global leaders from within these industries have outlined the 5 emerging trends they expect to see over the next 12 months and through to 2021.
 

Information Risk Management Best Practices in an Emerging Technological Landscape

From CEOs to college students, cybersecurity is on everyone’s radar; and cyberattacks aren’t disappearing anytime soon. For businesses, these incidents are inevitable. It’s not a matter of if a breach will occur but when. Therefore, it’s critical that companies continuously evaluate their cybersecurity tools and processes to help prevent, detect and manage the repercussions of a cyberattack.

Innovation in a change resistant industry

The professional financial services industry—and accounting in particular—is in a perpetual state of change. Evolutions in consumer behaviour, continuous advances in technology, and competition in myriad forms are threatening the health of any firm that fails to adapt.
 

How incremental innovation can drastically help your business

Not all innovation involves large, drastic organisational changes to your business, in fact incremental innovation can be just as effective and can add huge value to your business with minimal impact on the expense items in your P&L. Karen Franks, Director of Innovation, Entrepreneurship and Learning, at Moore Stephens Australia outlines the 6C's for implementing incremental innovation into your business.